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Mental Health Specialist II - Per Diem

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Position Details

Position Information

Recruitment/Posting Title Mental Health Specialist II - Per Diem
Job Category Staff & Executive - Healthcare
Department UBHC-Access Center-PISC

Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC’s 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC, one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school. Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.

Posting Summary

Rutgers, The State University of New Jersey is seeking a Mental Health Specialist II – Per Diem for the Suicide Prevention Hotline Call Center at Rutgers, University Behavioral Health Care.

Performs functions in support of the Unit’s mission providing streamlined, prompt, and “customer friendly” services to callers of the UBHC statewide Suicide Prevention Hotline. Receives telephone requests for service, undertakes assessment of the service need of the caller or customer, and responds by offering support and appropriate referrals or disposition. Demonstrates competency in recognizing the unique needs of callers and applying relevant assessment and support skills with regard to a wide range of issues.

• Assists callers in identifying their personal recovery goals, assists in setting objectives for each goal, and determines interventions to be used based on the consumer’s recovery/life goals.
• Develops and maintains a relationship with callers so that he/she can identify emotional, psychiatric or behavioral changes which may require further intervention or treatment.
• Helps the caller effectively address the problem, and/or refers the consumer to the appropriate clinical staff as observed by supervisor and as indicated by feedback from consumers, families, and team members.
• Advocates for appropriate resources for caller and families based on assessed needs as measured by supervisory observation.
• Promptly accepts telephone service requests, and when support staff is unavailable, responds to incoming calls within three rings, as observed by supervisor.
• Responds to telephone contacts with callers or family members in an appropriately courteous, helpful fashion as observed by supervisor.
• Responds to telephone referrals, inquiries, and other contacts with professionals, outside agencies and other parties in a professional and cordial manner, per caller feedback and as observed by supervisor.
• Maintains comprehensive and up-to-date knowledge of resources and programs used by the Center and Unit in order to provide guidance to callers and make appropriate referrals, as observed by supervisor.
• Maintains comprehensive and up-to-date knowledge of specific guidelines of the Unit in order to correctly process an intake or to otherwise refer/guide a caller, as observed by supervisor.
• Performs assessment and makes appropriate disposition as indicated by feedback from receiving program/referral, caller satisfaction and supervised observations or other provider.
• Assumes overall management for completion of call and documentation for disposition.
• Documents all consumer/caller contact information in accordance with departmental protocols and accurately and appropriately inputs data in unit’s informational system, as observed by supervisor.
• Acquires familiarity with other providers, and other pertinent organizations and resources, in order to facilitate telephone activities, develop work relationships, and provide information and guidance to callers.
• Performs other related duties as assigned.

Position Status Per Diem
Hours Per Week
Daily Work Shift
FLSA Nonexempt
Grade 99H
Position Salary
Annual Minimum Salary
Annual Mid Range Salary
Annual Maximum Salary
Standard Hours
Union Description Non-Union
Payroll Designation Banner

Information about the benefits provided to Rutgers employees can be found at:

Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility


Minimum Education and Experience

• Bachelor’s degree in a relevant mental or social health field.
• Applicants possessing a degree in Social Work must have an active New Jersey certification/licensure as required by the State Board of Social Work.
• Equivalent education, experience and/or training may be substituted for the degree.

Required Knowledge, Skills, and Abilities
Preferred Qualifications
Equipment Utilized
Physical Demands and Work Environment

• This position demands standing and walking throughout the program space. Lifting up to 20 lbs.

• The work environment is generally pleasant in a clean, well-lighted, and quiet to moderately loud setting. This position handles phone requests under time and decision-making pressure. Crisis intervention is a common occurrence.

Special Conditions

Posting Details

Posting Number 17ST3488
Posting Open Date
Special Instructions to Applicants
Regional Campus Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus Piscataway (RBHS)
Location Details

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address:

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a Bachelor's degree in a relevant mental or social health care field?
    • Yes
    • No
  2. * Do you possess a degree in Social Work?
    • Yes
    • No
  3. * If you possess a degree in Social Work, do you have an active New Jersey certification/licensure as required by the State Board of Social Work?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter/Letter of Application