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Program Manager

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Position Details

Position Information

Recruitment/Posting Title Program Manager
Job Category Staff & Executive - Healthcare
Department SN-Clinical & Community Affairs

Rutgers, The State University of New Jersey, is a leading national research university and the state of New Jersey’s preeminent, comprehensive public institution of higher education. Established in 1766 and celebrating a milestone 250th anniversary in 2016, the university is the eighth oldest higher education institution in the United States. More than 67,000 students and 22,000 faculty and staff learn, work, and serve the public at Rutgers locations across New Jersey and around the world.

Posting Summary

Rutgers, The State University of New Jersey is seeking a Program Manager for the School of Nursing. The Program Manager for Rutgers Nursing Faculty Practice has primary responsibility for the day to day clinical office operations for Rutgers Nursing Faculty Practice. The Program Manager must be detail oriented and customer focused, with a strong knowledge of managed care. Has extensive knowledge of all facets of practice management, able to complete all credentialing, billing, and coding in a timely and efficient manner. Oversight and management of practice financials to ensure solvency, coupled with strong written and verbal communication skills to maintain stability and foster integrated cooperation between staff and community.

  • Manages multiple priorities and re-prioritize as necessary.
  • Works as liaison with third party payors.
  • Verifies third party insurance information.
  • Responds to routine patient questions concerning billing & insurance matters
  • Collects and processes monies received, including posting to practice management system and logs daily financial transactions.
  • Assists with adherence to regulatory updates, including conversion to ICD-10
  • Identifies inconsistencies in documentation of information (quality metrics, bench marking) and assists with correction of deficiencies and errors that occur within the electronic record.
  • Assists with the performance of front office duties including reception, phone calls, appointments, obtaining patient information for record keeping and billing purposes and coding payment schedule (sliding scale, etc.) as per established policy and updates system.
  • Assists with scanning and routing all documents within the electronic health record.
  • Prepares and/or compiles data for various reports, for both internal and external parties.
  • Serves as liaison between the department and administrative units, such as Purchasing, Human Resources, ST, Accounting and Payroll.
  • Interacts appropriately with patients, professional and paraprofessional staff including nurse practitioners, registered nurses, community health workers, social workers, pharmacists, physicians, physician assistants, informatics staff and outside vendors.
Position Status Full Time
Hours Per Week
Daily Work Shift Day
FLSA Exempt
Grade 26S
Position Salary
Annual Minimum Salary 67204.000
Annual Mid Range Salary 85014.000
Annual Maximum Salary 102825.000
Standard Hours 37.50
Union Description Non-Union
Payroll Designation PeopleSoft

Information about the benefits provided to Rutgers employees can be found at:

Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility ABP


Minimum Education and Experience
  • Bachelor’s Degree (or equivalent) in finance, business, or a related field;
  • Equivalent education, experience, training,
    certification may be substituted for the degree requirement.
Required Knowledge, Skills, and Abilities
  • Minimum of five (5) years in a management capacity in an ambulatory care setting.
  • Demonstrated knowledge of managed care, all insurance types and their standards.
  • Knowledge of credentialing process for professional providers.
  • Experience with billing procedures and patient accounting functions.
Preferred Qualifications
Equipment Utilized
Physical Demands and Work Environment
  • Heavy patient contact.
  • Expectation of travel between clinical sites as indicated.
  • Requires minimum standing and walking, requires sitting over ¾ of the time, use of hands to finger, handle or feel over 3/4 of the time,talk to hear over 3/4/ of the time.
  • No special vision requirements.
Special Conditions

Posting Details

Posting Number 17ST3467
Posting Open Date
Special Instructions to Applicants
Regional Campus Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus Newark (RBHS)
Location Details

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address:

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter/Letter of Application