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Clinic Services Representative II

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Position Details

Position Information

Recruitment/Posting Title Clinic Services Representative II
Job Category Staff & Executive - Healthcare - Administrative Services
Department CINJ-Clinic 2nd Floor

Rutgers Cancer Institute of New Jersey Vision, Mission, and Core Values:

Our vision is to be a statewide, national and world leader of scientific discovery, transdisciplinary engagement, translation, patient care and education that improves outcomes for cancer patients and populations.

We will accomplish this by conducting innovative basic, clinical and population research and cutting-edge patient-centered care that expands our understanding of the etiology and biology of cancer; facilitates the rapid translation of laboratory-based discoveries into human studies; develops new approaches and interventions for cancer prevention that decrease cancer incidence and mortality; and develops new and better therapies to decrease suffering and mortality from cancer.

Core Values:

Curiosity and Discovery, Integrity, Collaboration, Respect and Caring, Perseverance.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Clinic Services Representative II for The Rutgers Cancer Institute of New Jersey. Under the direction of the Supervisor, Ambulatory Services, the primary purpose of the Clinic Services Representative II is to perform a variety of complex patient scheduling, registration, insurance verification, and billing and collection duties in support of the Clinic and Infusion operations. Among the key duties of this position are the following:

• Responds to routine inquiries regarding a number of operating and billing issues, receives patient payments and performs routine bookkeeping tasks.
• Participates in the Quality Improvement Program in order to improve the quality, consistency and efficiency of services provided.
• Interacts with all patient populations with a focus on patients with cancer.
• Promptly answers incoming calls in courteous and professional manner.
• Reviews provider schedules daily for any openings to ensure proper provider utilization, updates all scheduled appointments with referring physician information, and ensures all appointments scheduled for the same date of service are linked in IDX.
• Verifies insurance eligibility through WebMD and/or Navinet on all patients every ninety (90) days.

Position Status Full Time
Hours Per Week
Daily Work Shift Day
FLSA Nonexempt
Grade 1775
Position Salary
Annual Minimum Salary 20.350
Annual Mid Range Salary 20.850
Annual Maximum Salary 21.480
Standard Hours 40.00
Union Description Teamsters, Local 97
Payroll Designation PeopleSoft

Information about the benefits provided to Rutgers employees can be found at:

Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility PERS


Minimum Education and Experience

• Two (2) years of progressively responsible clerical experience, including at least six (6) months of scheduling and receptionist experience preferably in a medical office setting.

Required Knowledge, Skills, and Abilities

• Demonstrated ability to understand and follow oral and written instructions required.
• Must demonstrate an understanding of the principles of guest relations and be able to maintain a professional demeanor and customer service orientation under busy and stressful situations.
• Effective oral and written skills.
• Must be computer literate with working knowledge of database and reporting tools such as Microsoft Word, Excel, Access, and PowerPoint.

Preferred Qualifications

• Familiarity with medical terminology, billing, and collections processes preferred.

Equipment Utilized
Physical Demands and Work Environment

Physical Demands:
Position requires standing 1/3 of the time, walking to 1/3 of the time, sitting over 2/3 of the time reaching with hand and arms over 2/3 of the time, climbing or balancing to 1/3 of the time, stooping or bending to 1/3 of the time, talking or hearing over 2/3 of the time, color vision to identify and distinguish color, close vision, peripheral vision, depth perception and the ability to focus over 2/3 of the time, the ability to lift up to ten (10) pounds 2/3 of the time.

Work Environment:
Fast paced, high-pressure office/clinic/hospital environment with stringent deadlines and moderate to distracting noise. Requires the ability to work and cooperate with faculty, students, managers, employees and the public at all levels in order to exchange ideas and information. Clinical setting includes minimal exposure to blood, orders and exposure to infections and communicable diseases. Requires the ability to work with all patient populations with a primary focus on cancer.

Special Conditions

Posting Details

Posting Number 17ST2982
Posting Open Date
Special Instructions to Applicants
Regional Campus Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus Downtown New Brunswick
Location Details

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address:

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a minimum of six (6) months of experience providing scheduling and receptionist support in healthcare setting?
    • Yes
    • No
  2. * Do you have knowledge of medical office practices and knowledge of medical education terms?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter/Letter of Application