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Manager, Clinic Services

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Position Details

Position Information

Recruitment/Posting Title Manager, Clinic Services
Job Category Staff & Executive - Healthcare - Administrative Services
Department CINJ-Practice Mgmt Admin

Rutgers Cancer Institute of New Jersey Vision, Mission, and Core Values:

Our vision is to be a statewide, national and world leader of scientific discovery, transdisciplinary engagement, translation, patient care and education that improves outcomes for cancer patients and populations. We will accomplish this by conducting innovative basic, clinical and population research and cutting-edge patient-centered care that expands our understanding of the etiology and biology of cancer; facilitates the rapid translation of laboratory-based discoveries into human studies; develops new approaches and interventions for cancer prevention that decrease cancer incidence and mortality; and develops new and better therapies to decrease suffering and mortality from cancer.

Core Values:

Curiosity and Discovery, Integrity, Collaboration, Respect and Caring, Perseverance.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Manager, Clinic Services for the Practice Management Services department at the Rutgers Cancer Institute of New Jersey. Under the direction of the Director of Practice Management Services, the Manager, Clinic Services is accountable to manage the delivery patient business services for the Clinic and Treatment areas. Among the key duties of this position are the following:

• Establishes procedures to maximize revenue for clinical services while ensuring compliance with Medicare, Medicaid and other third party payor guidelines and regulations.
• Supports the research mission of the cancer center by collaborating with the Office of Human Research Services in scheduling patients participating in clinical trials.
• Manages all personnel in areas of accountability in accordance with Rutgers guidelines.
• Participates in performance improvement activities in and monitors benchmarks in order to improve the quality, consistency, and efficiency of services.
• Provides oversight to the Symposium call system to ensure patient care access. Functions as a senior staff member, handing both routine and complex issues and problems.
• Demonstrates competency in assisting patients and families regarding financial and billing issues in all age categories from neonates through geriatrics and all populations with an emphasis on cancer.

Position Status Full Time
Hours Per Week
Daily Work Shift
FLSA Exempt
Grade 27S
Position Salary
Annual Minimum Salary 70566.000
Annual Mid Range Salary 89267.000
Annual Maximum Salary 107967.000
Standard Hours 37.50
Union Description Non-Union
Payroll Designation PeopleSoft

Information about the benefits provided to Rutgers employees can be found at:

Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility ABP


Minimum Education and Experience

• Bachelor’s Degree in Business Administration, Finance, Management, Health Care or related field plus five (5) years of hands on medical office, medical facility or insurance company experience.
• Must have knowledge of CPT4 Procedural Coding as well as ICD10 Diagnosis Coding guidelines.
• Experience in billing and collection required.
• Equivalent education, experience and/or training may be substituted for the degree requirement.

Required Knowledge, Skills, and Abilities

• Excellent oral and written communication skills.
• Exceptional interpersonal skills.
• Must be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Access, and PowerPoint.
• Demonstrated interpersonal skills required for working in a service environment.
• Ability to respond to common inquiries from patients and respond effectively tomost sensitive inquiries or complaints.
• Ability to effectively present information and respond to questions from groups ofmanagers, patients, customers, and/or the general public.
• Outstanding human relations and leadership skills, and the ability to function in a team environment required.
• Demonstrated knowledge is necessary of how to accomplish superior performance in a unionized environment.

Preferred Qualifications
Equipment Utilized
Physical Demands and Work Environment

Physical Demands:
Standing, sitting, walking, talking and hearing. No special vision requirements. Lifting up to 25lbs.

Work Environment:
Fast paced, high-pressure office/clinic/hospital environment with stringent deadlines. Requires the ability to work and cooperate with faculty, students, managers, employees and the public at all levels in order to exchange ideas and information. Clinical setting includes minimal exposure to blood, odors and exposure to infections and communicable diseases. Requires the ability to work with all patient populations with a primary focus on cancer.

Special Conditions

Posting Details

Posting Number 17ST2980
Posting Open Date
Special Instructions to Applicants
Regional Campus Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus Downtown New Brunswick
Location Details

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address:

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a Bachelor's degree in Business Administration, Finance, Education, Healthcare Administration or a similar related field?
    • Yes
    • No
  2. * Do you have a minimum of five years of increasing functional responsibility in a leadership/managerial role?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter/Letter of Application