Skip to Main Content

Clinical Services Representative I

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

If you would like to bookmark this position for later review, click on the Bookmark link.  If you would like to print a copy of this position for your records, click on the Print Preview link.

Position Details

Position Information

Recruitment/Posting Title Clinical Services Representative I
Job Category Staff & Executive - Healthcare - Administrative Services
Department RSDM-Doc-Dental & Oral Health

New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating universitywide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary

Rutgers School of Dental Medicine is seeking a Clinical Services Representative I to carry out a variety of front desk services related to cash collection within the Rutgers University Dental Associates (RUDA) clinic located in New Brunswick. Serves as a receptionist, maintains appointment books, requests charts, posts payments, enters and updates patient demographic and insurance information and collects co-payments.

• Registers patients presenting for treatment; enters all biographic and insurance information into computer system.
• Obtains a copy of patient’s Medicaid/Medicaid HMO card and verifies and updates information.
• Responsible for the collection and posting of patient’s payments.
• Prepares and balances receipts daily for the bank deposits.
• Responsible for requesting charts for next day and ensuring that they are received.
• Assists in reviewing the patients’ charts to ascertain the account status and performs chart audits when requested.
• Calls patients with scheduling recall reminders.
• Responsible for opening the front desk in the morning and securing the area at the end of the day.

Position Status Full Time
Hours Per Week
Daily Work Shift
FLSA Nonexempt
Grade 1850
Position Salary
Annual Minimum Salary 21.240
Annual Mid Range Salary 21.740
Annual Maximum Salary 22.390
Standard Hours 40.00
Union Description Teamsters, Local 97
Payroll Designation PeopleSoft

Information about the benefits provided to Rutgers employees can be found at:

Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility PERS


Minimum Education and Experience

• Three (3) years of progressively responsible clerical experience, one year of which must have been in a business setting involving cash collections.

Required Knowledge, Skills, and Abilities

• Excellent interpersonal and communication skills.
• Must be computer literate, including proficiency in Word and Excel.

Preferred Qualifications

• Associate’s degree.
• Preference will be given to those with at least three (3) years of prior dental front desk experience.

Equipment Utilized
Physical Demands and Work Environment

• Must be able to lift and move supply boxes of up to 10 lbs.

Special Conditions

Posting Details

Posting Number 17ST2931
Posting Open Date
Special Instructions to Applicants
Regional Campus Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus Downtown New Brunswick
Location Details

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address:

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter/Letter of Application