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Senior Receptionist/Switchboard Operator, Per Diem

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Position Details

Position Information

Recruitment/Posting Title Senior Receptionist/Switchboard Operator, Per Diem
Job Category Staff & Executive - Healthcare - Other
Department UBHC-Acute Treatment-PISC

Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC’s 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC, one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school. Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.

Posting Summary

Rutgers, The State University of New Jersey is seeking a Senior Receptionist/Switchboard Operator, Per Diem for the Acute Services Department at Rutgers, University Behavioral Health Care. Reports to the Office Manager.

Serves as main receptionist for the building. Provides general office clerical support.

• Greets all consumers/visitors in a prompt and courteous manner.
• Advises staff of visitors’ and patients’ arrival and facilitates adherence to schedule of appointments.
• Provides accurate information such as directions as well as building facility information to visitors.
• Ensures all individuals entering the building display proper identification.
• Ensures patient confidentiality in all office operations.
• Answers incoming telephone calls promptly and refers to appropriate party.
• Accurately tracks and schedules appointments for visitors.
• Completes typing with accuracy and submits assignments in a timely manner.
• Performs clerical tasks including filing and data entry within established time frames.
• Performs other related duties as assigned.

Position Status Per Diem
Hours Per Week
Daily Work Shift
FLSA Nonexempt
Grade 99H
Position Salary
Annual Minimum Salary 0.000
Annual Mid Range Salary 0.000
Annual Maximum Salary 0.000
Standard Hours 40.00
Union Description
Payroll Designation PeopleSoft

Information about the benefits provided to Rutgers employees can be found at:

Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility None


Minimum Education and Experience

• Requires a minimum of two years of clerical experience, preferably involving receptionist and scheduling duties in a medical office or clinical setting.

Required Knowledge, Skills, and Abilities

• Typing/word processing skills and excellent customer service/communication skills are required.
• Must be able to handle multiple projects simultaneously.

Preferred Qualifications

• Bilingual skills (English/Spanish) is preferred.

Equipment Utilized
Physical Demands and Work Environment

• This position requires standing, sitting, walking, talking, hearing and the ability to lift or exert up to 25 lbs.

• The work environment is an office with moderate noise and traffic and frequent interruptions with requests for assistance.

Special Conditions

• May require evening and weekend hours.

Posting Details

Posting Number 17ST2705
Posting Open Date
Special Instructions to Applicants
Regional Campus Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus Piscataway (RBHS)
Location Details

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address:

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have at least two years of clerical experience, preferably in a medical office or clinical setting?
    • Yes
    • No
  2. Do you have experience with receptionist and scheduling duties?
    • Yes
    • No
  3. Are you Bilingual in English/Spanish?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter/Letter of Application